I ordered these about two weeks ago. When first opening them up, I was extremly excited to start
using them. However, one of the D'lites came broken. Imagine my dissapointment. However, I called
Penguin the same day, and they immediatly helped me, and sent a new pair. SO, I wait another week
or so, and they come again. I open up the box, and yet another one of the D'lites were broken. So,
yet again, I called Penguin. Being quick to respond, they told me to keep the two good ones, and I
could send the others back, no charge to me. I love this product, but I didn't like how they came
broke. However, I gave it four stars anyway thanks to good customer service.