Ordering
Shipping
Returns
Still Need Help? Contact Customer
Service
2 Easy Ways to Pay
- Pay by Credit Card
Use our secure online checkout or place your order by phone:
Call us: 800-880-2592 | International: +1 707-317-6733
We accept Visa, MasterCard, American Express and Discover.
- PayPal
With PayPal you enjoy all of the speed and security of an instant
transaction without a credit card. PayPal is great for International
customers and customers under 18 years of age. You can start a PayPal
account in just five minutes here.
Send PayPal
payments to paypal@penguinmagic.com.
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Placing Your First Order
Please don't feel discouraged if you're having difficulty placing your
first order with Penguin Magic. By following the steps below you should
be able to complete your checkout without any problems. If you continue
to have difficulty placing your order, please email our customer service
department immediately (CustomerService@PenguinMagic.com).
Step 1: Place the item or items you wish to purchase in your
shopping cart.
To place an item in your cart, simply click the "add to cart" icon. You
will find the "add to cart" icon to the right of the picture of the
product. Clicking the "add to cart" icon once will take you to a page
that displays the contents of your shopping cart. The item that you have
just added will be listed along with any other items you have already
added. At this point you have the opportunity to adjust the quantity of
your order by typing a different number in the quantity field and clicking
the "update" button.
To remove an item from your shopping cart simply mark the "remove" check
box and click "Update". At this point you can either continue shopping or
proceed to checkout.
Step 2: Proceed to checkout.
To proceed to checkout, simply click the "Checkout" button at the bottom
of your shopping cart, or click the green "Checkout" button that appears
always at the right side of your screen.
Step 3: Input your Account, Billing, and Shipping Information.
At this point returning customers are given the opportunity to Input their
User Name and Password. Don't worry about not having a Penguin Magic User
Name or Password. You will create your own Penguin magic account as you
proceed through the checkout process. Just click on the "click here to
proceed with checkout" button. You will then be prompted to enter your
personal information. The fields marked with * are required.
Step 4: Select a shipping method.
Step 5: Select a method of payment.
Step 6: Click to place your order.
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Penguin Magic accepts the following forms of payment:
- Visa
- Master Card
- Discover
- American Express
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Credit Card Security
Is it safe to order online? Yes. Transactions processed through
PenguinMagic.com are safe. We use the SSL (Secure Socket Layer)
encryption standard. Use an SSL compliant browser such as Microsoft
Internet Explorer or Netscape Navigator to conduct encrypted transactions
through the PenguinMagic.com store.
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Penguin Magic is pleased to announce...
We ship from the Penguin Magic warehouse in beautiful Rancho Cordova, California.
Shipping options within the USA
Free Shipping | Standard Shipping
Depending on the weight of your package, we may use one of the following shipping options when Free or Standard Shipping is selected:
USPS First-Class Mail
USPS Priority Mail
Media Mail
FedEx Ground
Parcel Select Ground
UPS
ePacket
U.S. Mail
First Class Mail - 2 to 7 business days with tracking
Priority Mail - 1 to 3 business days with tracking
Parcel Select Ground - 5 to 10 business days with tracking
Media Mail - 5 to 10 business days with tracking
FedEx
FedEx Ground - 1 to 7 business days with tracking
FedEx Overnight - 1 business day with tracking
FedEx 2 day - 2 business days with tracking
International Shipping
FedEx Connect Plus - 4 to 8 business days with tracking
E-packet - 2 to 6 weeks - No tracking
FedEx International - 2 to 6 business days with tracking
UPS Mail Innovations - 2 to 6 weeks - No tracking
Things to consider when choosing a shipping method
- ALL shipping time frames are based on normal business days (Monday - Friday).
- Orders placed before 4pm Eastern will ship out on the same day. Otherwise, it will ship on the next business day.
- Please note that FedEx can not deliver to a PO Box. A physical address is needed in order to use ANY FedEx shipping method.
- We are required to include a Customs Declaration Form describing the contents and value of a package when shipping Internationally. Many countries impose import duties or taxes. These fees are the responsibility of the customer and are out of our control.
In some circumstances FedEx is required to pay certain duties and taxes in advance on our customers' behalf. For instance, FedEx may pay an advancement fee when countries require that duties and taxes be paid prior to customs' release, or prior to certain items clearing customs. In these circumstances FedEx will assess an Advancement Fee surcharge that will be billed to you, the recipient.
Please be sure to research the customs procedure in your country prior to making your purchase.
- Orders shipping to APO/FPO addresses will be shipped via U.S. Mail.
- There may be slight delays during the holiday season.
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Returns Policy:
We will be glad to replace any trick with a manufacturer's defect or
damage incurred during shipping. Please contact us and we will arrange
for replacement of your trick.
We stand behind the products we have chosen to carry. Our primary concern
is that our customers have access to solid effects with tremendous
performance value.
Please understand that we thrive on repeat and referral business. We depend on your satisfaction and will work with you to help you
realize the
performance value of your purchase.
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Refunds
It is our policy not to offer refunds unless there is defect or
damage. We have this policy because we sell secrets, the value of
which cannot be returned. We provide comprehensive product descriptions
and videos to help you make your purchase decision carefully.
For our best advice on selecting a new effect
click here!
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Contact Us:
We welcome your questions, comments, and suggestions. Please write to us
or call us at your convenience.
Customer Service:
Phone: 800-880-2592 | International: +1 707-317-6733
E-mail: CustomerService@PenguinMagic.com.
Questions before you buy: please e-mail Sales@PenguinMagic.com.
To partner with Penguin Magic: please e-mail
partner@PenguinMagic.com
Our warehouse is located at:
Penguin Magic
3299 Monier Circle, Unit A
Rancho Cordova, CA 95742
Hours of operation:
Weekdays, 8am to 4pm (Pacific)
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