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If your product is damaged or defective in any way, please return it to us within 45 days of purchase for a full refund or store credit.

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Long term, it's much better for Penguin if you let us know when there's a problem. So, please, don't be shy. Let us know so we can earn your good feelings and continued business.

To return an item, please send an email to support@penguinmagic.com and we will help you return your item.