Hi there, I'm sorry to read you didn't enjoy the routine.
I've been performing this professionally for more than 7 years now in my corporate and cruise ship shows.
When it came to releasing this, we spent more than 6 months in developing the bag and the balls to an extremely high quality including having the balls made in a billiard ball factory, to make it suitable for release.
Due to this I wonder if you perhaps received something defective or something as this was certainly a huge and expensive product to create and make available. Certainly not the 'quick buck' you may have imagined.
Again my apologies that it didn't live up to your expectations. Good luck.