Magic Tricks

Don't Buy It. Read more. Penguin Magic has been absolutely horrible with their Customer Service. In fact, it's basically non-existent. I bought this Flash Wand and out of the package it was dead. I reported it to Penguin who told me that it may be the Glo-Plug? After looking for a replacement Glo-Plug for this Flash Wand, it was found out that Penguin cannot provide them any longer. This means that even if you manage to get a Wand that works? After 20 or so uses, the Glo-Plugs wear out, needing to be replaced. Now, the instructions that come in the bag with this Flash Wand, specifically say that you cannot buy Glo-Plugs from anywhere else, such as Hobby Stores, etc. Because, the ones used are specifically designed for use in the Flash Wand.
Only problem is, Penguin doesn't, or cannot, get them any more. So, if you do get lucky enough to get one of these that actually work? It will have to be thrown away very soon, it's disposable in the eyes of Penguin, because they can't help you.
Not only that, but when I wrote them, asking them about this problem. Telling Penguin that if they'd share with me the particular information on the Glo-Plug? Maybe I could help them. Because I own a heating and air conditioning company and have access to various vendors, such as Grainger Supply and Johnstone. But, that's when everything stopped. Penguin stopped all communication with me and has refused to honor any refund on the product.
I've sent numerous emails and called every phone number they have listed, everything falls upon deaf ears and I never receive a reply.
My recommendation!

Don't buy this item from Penguin, they're not giving anyone the truth regarding its operation or future usage ability.
Penguin Customer Support is basically non existent.
And be careful with anything else you purchase, because it's clear that Penguin doesn't like to stand behind the items they are selling.

Let's see if this review even makes it to you?

From a verified buyer. On October 8, 2017