Help Page - Penguin Magic

Ordering

3 Easy Ways to Pay
Placing Your First Order
Payment Methods We Accept
Credit Card Security

Shipping

Shipping Rates

Returns

Returns Policy
Refunds

Still Need Help? Contact Customer Service

3 Easy Ways to Pay

Pay by Credit Card
Use our secure online checkout or place your order by phone:
Call us: 800-880-2592 | International: +1 707-317-6733

We accept Visa, MasterCard, American Express and Discover.

PayPal
With PayPal you enjoy all of the speed and security of an instant transaction without a credit card. PayPal is great for International customers and customers under 18 years of age. You can start a PayPal account in just five minutes here. Send PayPal payments to paypal@penguinmagic.com.

Place your Order by Mail
Send a check or Money Order with a list of the items you wish to purchase to our warehouse. Be sure to include enough money to cover shipping. You'll find our shipping rates here.

Penguin Magic
3299 Monier Circle, Unit A
Rancho Cordova, CA 95742

Placing Your First Order

Please don't feel discouraged if you're having difficulty placing your first order with Penguin Magic. By following the steps below you should be able to complete your checkout without any problems. If you continue to have difficulty placing your order, please email our customer service department immediately (CustomerService@PenguinMagic.com).

Step 1: Place the item or items you wish to purchase in your shopping cart.

To place an item in your cart, simply click the "add to cart" icon. You will find the "add to cart" icon to the right of the picture of the product. Clicking the "add to cart" icon once will take you to a page that displays the contents of your shopping cart. The item that you have just added will be listed along with any other items you have already added. At this point you have the opportunity to adjust the quantity of your order by typing a different number in the quantity field and clicking the "update" button.

To remove an item from your shopping cart simply mark the "remove" check box and click "Update". At this point you can either continue shopping or proceed to checkout.

Step 2: Proceed to checkout.

To proceed to checkout, simply click the "Checkout" button at the bottom of your shopping cart, or click the green "Checkout" button that appears always at the right side of your screen.

Step 3: Input your Account, Billing, and Shipping Information.

At this point returning customers are given the opportunity to Input their User Name and Password. Don't worry about not having a Penguin Magic User Name or Password. You will create your own Penguin magic account as you proceed through the checkout process. Just click on the "click here to proceed with checkout" button. You will then be prompted to enter your personal information. The fields marked with * are required.

Step 4: Select a shipping method.

Step 5: Select a method of payment.

Step 6: Click to place your order.

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Penguin Magic accepts the following forms of payment:

Visa

Master Card

Discover

American Express

Purchase Orders for schools, government institutions, and fortune 1000 companies

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Credit Card Security Is it safe to order online? Yes. Transactions processed through PenguinMagic.com are safe. We use the SSL (Secure Socket Layer) encryption standard. Use an SSL compliant browser such as Microsoft Internet Explorer or Netscape Navigator to conduct encrypted transactions through the PenguinMagic.com store.

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Penguin Magic is pleased to announce...

FREE Standard Shipping on ALL orders shipping to USA over $

We ship from the Penguin Magic warehouse in beautiful Rancho Cordova, California.

Shipping options within the USA
Free and Standard Shipping
US Postal Service First Class or Parcel Post
9-13 days
One item: $4.95, two items $5.95, three or more items: $6.95
No tracking information

US Postal Service Priority Mail
3-5 days
One item: $5.95, Two items: $6.95, Three or more items: $7.95
No tracking information

UPS Ground
Approx. $5-$15
1-7 days depending on how far you are from the Penguin warehouse in Northern California
UPS Tracking Number

UPS Overnight Saver
Normally approx. $16-$50
Next business day by 3pm
UPS Tracking Number
Shipping to Canada
Canadian Shipping
USPS First Class Mail
Approx. $5-$20 depending on weight of package
1-3 Weeks
No tracking Information
Shipping to Europe, Asia, South America, Australia and other destinations
Foreign Shipping
US Postal Service Air Mail
Approx $9-$50 (Customs Duties may apply)
1-3 weeks
No tracking information

Things to consider when choosing a shipping method

UPS does not ship to PO Boxes or FPO/APO addresses.

We do ship to FPO/APO address through the US Postal Service. Because of heightened securitye delvery times for FPO/APO addresses can take longer than expected.

The estimates given above are based on "normal business days". Around the holidays shipments often take longer for delivery. Even shipments made through UPS 2 Day and UPS Express can take longer during the holidays.

The Post Office may restrict service hours and days in local areas. The estimates above are based ona 6 day delivery week for USPS and a 5 day delivery week for UPS.

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Returns Policy:

We will be glad to replace any trick with a manufacturer's defect or damage incurred during shipping. Please contact us and we will arrange for replacement of your trick.

We stand behind the products we have chosen to carry. Our primary concern is that our customers have access to solid effects with tremendous performance value.

Please understand that we thrive on repeat and referral business. We depend on your satisfaction and will work with you to help you realize the performance value of your purchase.

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Refunds

It is our policy not to offer refunds unless there is defect or damage. We have this policy because we sell secrets, the value of which cannot be returned. We provide comprehensive product descriptions and videos to help you make your purchase decision carefully.

For our best advice on selecting a new effect click here!

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Contact Us:

We welcome your questions, comments, and suggestions. Please write to us or call us at your convenience.

Customer Service:
Phone: 800-880-2592 | International: +1 707-317-6733
E-mail: CustomerService@PenguinMagic.com.

Questions before you buy: please e-mail Sales@PenguinMagic.com.

To partner with Penguin Magic: please e-mail Development@PenguinMagic.com

Our warehouse is located at:

Penguin Magic
3299 Monier Circle, Unit A
Rancho Cordova, CA 95742

Hours of operation:
Weekdays, 8am to 4pm (Pacific)

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